Position:       General Manager Operations

Job No:          202529

Location:      Bryanston

Salary:           R 50 000 - R 55 000 P/m dependent upon experience

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Job Summary:

Responsible for the overall management, administration, and profitability of business operations. This position requires strong leadership, organisational, financial, and customer service skills to drive efficiencies, profitability and improve guest satisfaction scores.

 

Key Responsibilities:

Operational Leadership

• Provide strong operational leadership to all departments including other support functions.

• Develop and implement standard operating procedures (SOPs) to improve efficiencies and maintain high-quality service and guest satisfaction.

• Oversee daily operations, ensuring compliance with health and safety regulations and quality standards.

 

Financial Management

• Develop and manage the division’s annual budget, including revenue and expense forecasting.

• Monitor financial performance and implement strategies to maximise revenue and control costs.

• Analyse financial reports, profit and loss statements, and make necessary adjustments to achieve financial targets.

• Manage inventory, procurement, and vendor relationships to optimise cost-efficiency.

Guest Experience

• Maintain a strong focus on guest satisfaction and continually seek ways to enhance the guest experience.

• Monitor guest feedback and reviews, taking corrective actions when necessary.

• Implement service training and development programs for staff to ensure exceptional service delivery.

Human Resources

• Recruit, train, supervise, and motivate staff.

• Conduct regular performance evaluations and provide coaching and feedback.

• Foster a positive work environment, promoting teamwork and professional growth.

• Handle employee relations and disciplinary matters when required.

 

Key Attributes:

• Commercially focused with strong financial acumen and experience with budgeting and financial analysis.

• Excellent leadership, communication, and interpersonal skills.

• Exceptional problem-solving and decision-making abilities.

• Strong commitment to guest satisfaction and quality service.

• Knowledge of industry trends and best practices.

 

Qualifications:

• Educated to degree level. (Hospitality/Business Administration degree preferable)

• Extensive experience in the hospitality industry, with at least 5-10 years in progressively responsible management roles.

• Valid driver’s license - extensive travel required.