Key Account Manager

Job No:  202310
Location:  Alberton
Salary:  R 32 000 - R 37 500 Dependent upon experience

 

Role Description:

 

• Developing and managing a portfolio of Key Accounts

• Develop trusting relationships with key accounts, ensuring high levels of customer satisfaction

• Serve as the link of communication between key customers and internal teams

• Study and understand key clients' need and requirements

• Determine how to best meet the needs and requirements of clients

• Ensure on time delivery of the correct products to major clients in a timely manner

• Dispatch information between key clients and internal teams

• Resolve the complaints or concerns of major clients and provide long-term solutions to prevent future dissatisfaction

• Prepare and deliver progress reports to internal and external stakeholders

• Project co-ordination, planning and communicating project timelines to production team

• Manage customer expectations and relationships

• Communicate project timelines to production team

• Continuous improvement by developing trusting relationships with the key customers

• Expanding the relationships with existing customers by continuously proposing solutions that meet their objectives

• Overseeing the commercials of quotations, Invoicing, logistics and budget

• Determining Key Account forecasts

 

Requirements and skills

 

• Proven experience as key account manager

• Experience in sales and providing solutions based on customer needs

• Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels

• Client relationship management both corporate and individual.

• Project Management

• Problem and conflict management skills

• Technical ability / understanding

• Communication