Position: Exports Manager
Job No: 202499
Location: Maitland , Cape Town
Salary: Market related dependent upon experience
Main purpose of the Job:
Manage and oversee logistics, order processing, finance and all documentation and administration for the Exports Department.
Requirements:
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5-10 years’ experience in FMCG, preferably within Food and Beverages industry
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Diploma / Degree in Commerce with proven Finance / Business Acumen ideal
Knowledge:
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Experience in Marketing/ Customer Marketing advantageous
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Experience in Distribution Operations advantageous
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Thorough understanding of the SA VAT Act and Commercial Incoterms
Skills and Abilities:
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Strong organisational and admin skills
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Accurate and attention to detail
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Ability to multi-task and manage demanding workload in a highly pressurized environment
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Team player and an aptitude for coordinating your work with others
Key responsibilities:
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Establish procedures to ensure all international orders are processed and packed correctly for export with the correct documentation and labelling to the destination country.
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Establish procedures to handle pre-shipment inspections (including pre-registration of products and handling all technical queries from the agencies).
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Negotiate and decide which freight forwarders are to be used for various transport options and countries.
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Authorise documentation to comply with customs requirements for exit and entry.
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Conduct quality check to see that all products are correctly labelled for each respective country including arranging translations and professional labels to be printed for each respective product
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Supervise the processing of all orders to ensure SARS VAT compliance in accordance with the VAT Act
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Supervise the processing of all payments received to ensure SARB Foreign Exchange compliance in accordance with the Foreign Exchange Act.
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Monitor payments for all export orders, to ensure these are received and processed (for both ZAR as well as foreign exchange).
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Communicate with the bank regarding Letters of Credit.
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Submitting statements to customers in foreign exchange and ZAR each month.
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Processing all insurance claims in terms of shortages and damages
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Check correct documentation is available for audit purposes.
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Oversee and authorise required administration processes.
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Submit all new product development and product reformulations to NPD.
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Communicate and following up on all product complaints submitted.
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Address customer issues (including damaged goods in transit, missing/ stolen goods, customs queries, packing issues, incorrect products packed, pricing queries) with relevant stakeholder.
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Providing daily support, advice and feedback to branches regarding any export related issues.
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Check that all FHG products are correctly classified in terms of customs and tariff codes and software is correctly set up to reflect these codes.
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Oversee necessary training for staff to ensure they are proficient in all processes to maximise efficiency.
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Manage customer enquiries on products and technical information, where necessary.
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Prepare and authorise quotes for all international sales in ZAR, Euro and USD.
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Prepare quotes and arrange all trans-shipments direct from supplier to customer (including product detail, transportation options plus cover all necessary documentation and labelling requirements for customs exit and entry).
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Prepare quotes for customers directly in countries with FHG export offices.
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Provide quotes and information for product or sales queries to retail customers.