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Position:       Exports Manager

Job No:          202499

Location:      Maitland , Cape Town

Salary:           Market related dependent upon experience

Main purpose of the Job:

Manage and oversee logistics, order processing, finance and all documentation and administration for the Exports Department.


  • 5-10 years’ experience in FMCG, preferably within Food and Beverages industry

  • Diploma / Degree in Commerce with proven Finance / Business Acumen ideal


  • Experience in Marketing/ Customer Marketing advantageous

  • Experience in Distribution Operations advantageous

  • Thorough understanding of the SA VAT Act and Commercial Incoterms


Skills and Abilities:

  • Strong organisational and admin skills

  • Accurate and attention to detail

  • Ability to multi-task and manage demanding workload in a highly pressurized environment

  • Team player and an aptitude for coordinating your work with others


Key responsibilities:

  • Establish procedures to ensure all international orders are processed and packed correctly for export with the correct documentation and labelling to the destination country.

  • Establish procedures to handle pre-shipment inspections (including pre-registration of products and handling all technical queries from the agencies).

  • Negotiate and decide which freight forwarders are to be used for various transport options and countries.

  • Authorise documentation to comply with customs requirements for exit and entry.

  • Conduct quality check to see that all products are correctly labelled for each respective country including arranging translations and professional labels to be printed for each respective product

  • Supervise the processing of all orders to ensure SARS VAT compliance in accordance with the VAT Act

  • Supervise the processing of all payments received to ensure SARB Foreign Exchange compliance in accordance with the Foreign Exchange Act.

  • Monitor payments for all export orders, to ensure these are received and processed (for both ZAR as well as foreign exchange).

  • Communicate with the bank regarding Letters of Credit.

  • Submitting statements to customers in foreign exchange and ZAR each month.

  • Processing all insurance claims in terms of shortages and damages

  • Check correct documentation is available for audit purposes.

  • Oversee and authorise required administration processes.

  • Submit all new product development and product reformulations to NPD.

  • Communicate and following up on all product complaints submitted.

  • Address customer issues (including damaged goods in transit, missing/ stolen goods, customs queries, packing issues, incorrect products packed, pricing queries) with relevant stakeholder.

  • Providing daily support, advice and feedback to branches regarding any export related issues.

  • Check that all FHG products are correctly classified in terms of customs and tariff codes and software is correctly set up to reflect these codes.

  • Oversee necessary training for staff to ensure they are proficient in all processes to maximise efficiency.

  • Manage customer enquiries on products and technical information, where necessary.

  • Prepare and authorise quotes for all international sales in ZAR, Euro and USD.

  • Prepare quotes and arrange all trans-shipments direct from supplier to customer (including product detail, transportation options plus cover all necessary documentation and labelling requirements for customs exit and entry).

  • Prepare quotes for customers directly in countries with FHG export offices.

  • Provide quotes and information for product or sales queries to retail customers.

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