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Position:   Workshop Field Service Technician

Job No:      202588

Location:  Gauteng

Salary:       R 40 000 - R 50 000 P/m + Benefits, dependent upon experience

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Introduction


To assist in ensuring the efficiency and productivity of the Workshop

 

Duties & Responsibilities

  • Troubleshooting, repair of complex machinery in a professional / timely manner.

  • Reading and understanding of manuals/blueprints/diagrams/mechanical schematics and electrical diagrams.

  • Running trails/tests on equipment and interpreting the result into further recommendations

  • Undertaking installation/commissioning/training on equipment.

  • Writing up reports based on findings/service on equipment

  • Performing routine maintenance on complex equipment at site or in the workshop.

  • Ability to work with minimal supervision and use technical judgement on complex tasks.

  • Prompt assistance/advise to customers with queries / breakdowns in an appropriate manner.

  • Ensure customers’ expectations are exceeded in respect to quality and service.

  • Respond immediately to requests for workshop breakdowns to customers.

  • Action customer services as per schedule.

  • Analyse the cause of the problem.

  • Arrange quotes for customers to authorise repairs.

  • Ensure arranged and require spares to complete the job are

  • Maintain safety standards both at in-house and at customers.

  • Form part of the standby team.

  • It's important to note that this role does not entail working in a factory; instead, it involves visiting clients all over Gauteng to repair machinery that is too large to transport, hence the need for technicians to travel to the client's location.

  • Given the extensive travel required to reach clients across Gauteng, this position is best described as that of a Field Service Technician (FST).

  • Must be available for on-call duty every second week, which may include Saturdays and Sundays (operational hours are from 7:30 am to 5:30 pm).

  • Must be able to work independently, demonstrate initiative, manage multiple job cards, meet tight deadlines, be self-driven, computer literate, and have good communication skills.

  • Proficiency in Afrikaans is beneficial 


Desired Experience & Qualification

  • Qualified Millwright with an electrical background (3 to 5 years of experience).

  • Experience in the FMCG sector a MUST!

  • Matric or equivalent NQF.

  • Must be a trade tested Millwright with strong electrical / Instrumentation

  • 5 years plus working experience within a related field.

  • Experience within Food and Beverage would be an advantage.

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