Position:       Services Agent - Call Centre

Job No:          202495

Location:      Alberton

Salary:           R 18 000 P/m CTC

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Role Description:

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• Log all dedicated call outs and assist team on other accounts when colleagues are absent

• Liaise with technicians regarding call outs

• Quotes

• Manage customer relationships

• Liaise and update stores on all call outs and delays (telephonically and on email)

• Establish customer satisfaction level after all visits

• After hour duty

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Skills requirements

 

• Basic telephone etiquette

• Admin and clerical skills

• Technical ability/understanding

• Communication

• Excel

• Syspro or similar