Workshop Project Manager

Job No:  202301
Location:  Gauteng
Salary:  R 70 000 Per Month

 

Main purpose of the Job:

 

  • To plan and manage projects from start to finish.

Qualifications:

  • Matric with Mathematics

  • Project Management Qualification (advantageous)

  • Relevant Technical Qualification in the service industry (advantageous)

  • Knowledge & Experience

  • Administrative experience

  • Customer service experience

  • Sales experience an advantage

  • Technical aptitude (Mechanical & Electrical)

Requirements

  • 5 – 10 years of production experience (Food beneficial)

  • 5 – 10 Years customer facing experience (Technical / Sales)

  • Computer literate

Key responsibilities:

  • Lead the delivery of projects and interventions starting from supporting the scoping, development, onwards ttheir planning, implementation, and completion.

  • Managing customer escalations effectively to resolve concerns.

  • Working closely with internal sales team, and customers during sales and technical clarification.

  • Attending customer meetings, meetings attended needs to be closed out with formal minutes of meeting, supplied to all stake holders internal and external.

  • Customer service excellence supporting customers during plant breakdowns, ensuring equipment up and running in the best possible time frame.

  • Planning, scheduling and organising of the technical resources in the most efficient way with regards to urgency and travel time.

  • Managing technician job card process, from creation through to final invoice

  • Technician utilization and scheduling to be done proactively.

  • Understanding and managing customer’s expectations

  • Effective Change Management to project scope.