Workshop Project Manager
Job No: 202301
Location: Gauteng
Salary: R 70 000 Per Month
Main purpose of the Job:
-
To plan and manage projects from start to finish.
Qualifications:
-
Matric with Mathematics
-
Project Management Qualification (advantageous)
-
Relevant Technical Qualification in the service industry (advantageous)
-
Knowledge & Experience
-
Administrative experience
-
Customer service experience
-
Sales experience an advantage
-
Technical aptitude (Mechanical & Electrical)
Requirements
-
5 – 10 years of production experience (Food beneficial)
-
5 – 10 Years customer facing experience (Technical / Sales)
-
Computer literate
Key responsibilities:
-
Lead the delivery of projects and interventions starting from supporting the scoping, development, onwards ttheir planning, implementation, and completion.
-
Managing customer escalations effectively to resolve concerns.
-
Working closely with internal sales team, and customers during sales and technical clarification.
-
Attending customer meetings, meetings attended needs to be closed out with formal minutes of meeting, supplied to all stake holders internal and external.
-
Customer service excellence supporting customers during plant breakdowns, ensuring equipment up and running in the best possible time frame.
-
Planning, scheduling and organising of the technical resources in the most efficient way with regards to urgency and travel time.
-
Managing technician job card process, from creation through to final invoice
-
Technician utilization and scheduling to be done proactively.
-
Understanding and managing customer’s expectations
-
Effective Change Management to project scope.